Your privacy is important to us. This Privacy Statement describes the types of information that FasTest Healthtech Private Limited, its Parent Company, its Subsidiaries or Affiliates (collectively termed as “FasTest” or “We” or “Us” or variations of the same) collects from and about you when you visit our websites or use our mobile application namely www.fastest.health and FasTestApp - collectively called the “site” or the “website” or the “app”). This Privacy Statement also explains as to how we may use and disclose such information, as well as your ability to control certain uses of it. Use of the Site is subject to our Terms of Use (“Terms”) which are to be read as part and parcel of this Policy.
By using this site, you represent that you have attained the age of majority in your state (as per the law applicable to you) and that you have consented to allow your minor dependants to use this site.
read this policy and have accepted the same after application of mind and due deliberation.
made regarding your right to contact us – it will mean and imply contacting us at the details stated under the head “Contact Details”.
FasTest will be the controller of Personal Information that you provide to us.
This Privacy Policy describes the information, which as a part of our normal operations; we collect from you and how may we process / deal with that information.
For the purposes of this Privacy Policy, the term "Personal Information" shall mean any information that may be used to identify you including, but not limited to, (i) first and last name, home or other physical address and an email address or other contact information (ii) age and gender (iii) correspondence address (iv) physical, physiological and mental health condition (v) sexual orientation (vi) Medical Records and History (vii) Biometric Information (viii) The information essentially required for conducting the test may be gathered at the time when the patient gets registered at any authorized centre of the company.
When you use our Website/App, we collect and store your Personal Information. The objective is to provide a safe, efficient, and customized experience to our Users. This allows us to provide services and features that most likely meet your needs, and to customize our Website/App to make your experience safer and easier.
Further, we collect the location data of our service provider personnel / phlebotomists when the website/app is running in the foreground or background of their mobile device through GPS, IP address, to track their trips to our Customers location and keep them updated about their real time location status. We also collect Customer information from their mobile
devices through GPS, if they enable us to do so, as to reach their serving location accurately and also to enhance your use of our app, including to improving pick-up locations, enabling safety features and preventing and detecting fraud. We will ask for your permissions to capture and access your phone’s Gallery and Camera to allow you uploading your prescription or downloading your test reports.
Generally, you can browse the Website/App without telling us who you are or revealing any personal information about yourself. However in order to fully use our Website/App, you will need to register using our online registration form, where you may be required to provide us with your contact details and such other Personal Information as may be requested to for completing the Registration Process. Wherever possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website/App unless we require it so.
We may automatically track certain information about you. You agree that we may use such information to research on our users’ demographics and medical history in order to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. This information may include, but is not limited to, the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our Website/App or not), your computer browser information, and your Internet Protocol ("IP") address.
We use data collection devices such as "cookies" on certain pages of the Website/App to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "Cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although if you do so, you may not be able to use certain features on the Website/App and you may be required to re-enter your password more frequently during a session.
In addition to your blood tests, you may get blood tests done for all of your family members. By adding your family member(s) to our application / website, it shall be deemed that your family members have given you expressed consent to do so and have also consented to share their health data with us and that it is with their expressed consent that you are getting their blood tests done. It shall further be deemed that you are viewing / downloading the reports of your family members with their explicit authorisation. You shall hold the company ‘Fastest’ harmless and indemnify the company incase of any misrepresentation /falsification from your end in this matter.
You agree that if you or any third-party shares correspondences with us in any electronic form such as emails, letters or any physical or electronic document, containing your personal information, we may collect or store the same.
You agree that we may collect your IP address Website/App Website/App as a visitor to our Website/App. We use IP addresses to help diagnose problems with our server, administer our Website/App, analyse trends, track users' movement, gather broad demographic information for aggregate use for us to improve the Website/App, and deliver customized, personalized content.
You agree that we may use your Personal Information to facilitate the Services you request. You agree that we may use your Personal Information and other information we obtain on the Website/App or at the time of patient registration to enable detailed examination of the medical tests conducted, inform you about our online and offline offers, products, services, password retrieval and updates; customize your experience; enforce Terms of Use and for such other purposes as otherwise described to you at the time of collection.
You hereby consent that we may use your anonymized sample/ data for research and development purposes. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyse site usage, improve the Website/App's content and service offerings, and customize the Website/App's content, layout, and services.
You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Website/App. If you do not wish to receive these communications, you may unsubscribe/ opt out of the receipt of certain communications in your profile or contact our grievance officer (as stated at the end of this Policy).
We may use the information that we collect from and about you to:
We may contract with third parties to perform functions relating to the Services (“Service Providers”) including, without limitation, payment processors and cloud service hosting providers. Service Providers may have access to your personal information needed to perform their business functions, but may not use or share that personal information for other purposes.
With your permission, we may, send you emails about our Site, new products and services, and other updates. By “permission” , we mean express permission granted by you. A permission to send commercial or marketing emails may be through any of the following instances (the list is inclusive and not exhaustive) which we deem as existing business relationship with or inquiry from you:
Our marketing emails will conspicuously contain a notice that you can opt out of receiving more marketing emails from us. Our marketing emails will prominently display a one-click unsubscribe or opt-out option. No charges of any nature whatsoever would be imposed on you for entertaining your request of opting out. Once you have opted out or unsubscribed, we will refrain from sending marketing emails to you.
We may use your personal information, including but not limited to your name, address, telephone, email address and other relevant data, to conduct our business, improve our Sites, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, meet contractual obligations, and provide a quality experience for you. We may use your personal information, including your email address, to:
Communicate, interact and build our relationship with you;
Customize the content, products and services that are offered to you;
Contact you with information about us and affiliated third-parties;
Process, fulfill and follow up on transactions and requests for products, services, support, and information;
Verify your authority to enter and use our services;
Engage in market research and analysis;
Measure, analyze and improve our products and services, the effectiveness of our websites, and our advertising and marketing;
Comply with legal requirements;
Provide targeting advertising, including the use of re-targeting technology;
Send you marketing materials, via email, including our newsletter, and to notify you about products and services that we believe would be of interest to you;
Deter, detect, and prevent fraud and other prohibited or illegal activities; or
Inform you regarding new services, releases, upcoming events and changes in our terms and conditions or privacy policy.
You may manage your receipt of marketing and non-transactional emails by clicking on the “unsubscribe” link located on the bottom of our marketing and non-transactional emails. You can also opt-out or unsubscribe by sending us an email or by following the opt-out instructions in the email or newsletter, or by sending an e-mail to us.
Regardless of the fact that your telephone and/or cell number may be listed with the Do-Not-Call Registry or your local State Do-Not-Call list, by providing us your telephone and/or cell number - you are providing express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you by using the information you have provided and will provide to us. This means that we may contact you by e-mail, phone and/or cell number (including use of automated dialing equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (For example - videos, etc.). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates. If you do not want to receive marketing calls, please contact us at the details stated at the end of this document.
We shall attempt to honour your request to opt-out from the mailing list immediately and do the needful at the earliest. You may not be able to opt out of all information sharing, however, such as information sharing with credit card processors in connection with products or services that you order from us. While we offer you some control over marketing communication, certain transactional, relationship, and legally required communications will not be affected by the choices you have made about marketing communications.
We reserve the right to release and disclose any personal information relative or provided by you to law enforcement or other governmental officials as we, in our sole and absolute
discretion, deem necessary to comply with any applicable law or at the request any governmental entity or agency.
We do not rent, sell, or share Personal Information about you with other people (save with your consent) or non-affiliated companies except to provide products or Services under the Terms of Use or this Privacy Policy, or under the following circumstances:
1. to provide the Personal Information to physicians and other authorized health care professionals who need to access your laboratory report for your proper diagnosis.
2. to insurance companies, hospitals, physicians or third parties with our billing department for payment purpose.
3. to support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform.
4. to respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
5. to health department or any other Government body as and when required by them for collecting or processing health information of the state/country.
6. to other laboratories/medical institutions for research and development purposes from time to time, to reveal general statistical information about our Website/App and visitors, such as number of visitors, number and type of services purchased, etc.
7. to transfer/disclose Personal Information about you to trusted partners, may or may not be for gain, to promote certain products/services for commercial purposes, without any prior notice to you.
Further, you agree that we may share your Personal Information for the following categories of activities from time-to-time:
You may review, correct, update, or change your account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Website/App, your ID and Password are required to access your Account. Your Personal Information shall be retained till such time as is required for the Purpose or required under applicable law, whichever is later.
Our Website/App may contain links to other Website/Apps. Please note that when you click on one of these links, you are entering another Website/App over which the Website/App has no control and will bear no responsibility. Often these Website/Apps require you to enter your Personal Information. We encourage you to read the privacy statements on all such Website/Apps as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Website/Apps.
We reserve the right to revise this Privacy Statement at any time without any notice. Whenever the Privacy Statement is revised, we will post the changes / amendments on the Site. If you use the site after a change to the Privacy Statement has been made effective, it will signify that you have agreed to all such changes. If we change the Privacy Statement in a material way, we will provide appropriate notice to you. The decision on the point as to whether a change is material or not is completely our prerogative and will not be subject to challenge in any Court of Law.
You have the right to opt-in to the collection, tracking and use of your personal data. We will not collect your personal data unless you affirmatively give your consent to the same. Separate consent is not required for the performance of our Contractual obligations, to meet legal obligations or to ensure compliance with Laws, for legitimate interests / requirements, better performance of our obligations or in order to provide you services in a better manner.
You will, at any time, have the right to opt-out or withdraw your consent to the collection or use of your data. If you withdraw your consent, please be advised that it may inhibit or limit our ability to provide you with certain services and to perform certain functions. However, you may continue to use the remaining / unaffected services of our Site.
Further, you may request to view and change your data preferences, security settings, and consent preferences in your account dashboard - provided that you set up a user profile on our site, or by sending us an email to that effect. Additionally, you may opt out of or withdraw consents, ask us to correct errors in the collected or submitted data or request that your personal data be erased or removed. If you withdraw your consent, Company will delete or remove the relevant personal data collected from its records.
Any request for opting out may be mailed to info@fastest.health
We may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-licence or otherwise transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from the Company.
We take the protection of your information seriously and ensure compliance with applicable laws and regulations. We have implemented stringent technology and operational security measures to protect your personally identifiable information from loss, misuse, alteration, or destruction. Our data is securely stored behind a firewall, with access restricted to our authorized personal . We comply with the Information Technology Act, 2000 and its rules, ensuring "Reasonable Security Practices" to safeguard your information. While we strive to maintain the highest level of security, we cannot be held responsible for uncontrollable security attacks. By using our site, you agree that we are not liable for any financial, legal, or reputational losses resulting from such attacks. Our security controls include:
Before Wellness Executive Assignment:
Post Wellness Executive Assignment till Sample Collection:
After Sample Collection:
Please note: All refund processing times are subject to banking and payment gateway timelines and may vary
We do not access, store, or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128-bit encryption through third-party gateways and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, we shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Website/Apps. We shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards and / or their verification process and particulars nor for any error, omission, or inaccuracy with respect to any information so disclosed and used on such third-party gateways.
This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of Mumbai, Maharashtra, India.
If you have any questions about this Privacy Policy, the privacy practices of this Website/App, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact the grievance officer Mr.M.Patil at info@fastest.health The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.
Wherever any reference has been made in this document in relation to contacting us, please contact us in the following manner:
Operational Address – 405 Bhoomi Landmark, sector 17, Panvel, Raigad-410206
Through email – info@fastest.health
Through Phone - 7700092950
